Refund policy

Return & Refund Policy

Last updated: 1/1/2026

We want you to absolutely love your minis. If something isn’t quite right, here’s how returns and refunds work at Mini Mercantile Co.

Order Cancellations & Changes

We understand that plans can shift.
Orders may be canceled any time on the same day the order was placed.
After that window, we begin prepping, packing, or crafting your minis and can no longer cancel.

Returns & Exchanges (U.S. Orders Only)
Eligibility

U.S. orders may be eligible for return under the guidelines below:

Return request must be made within 7 days of delivery

Item must be shipped back promptly in original or similar protective packaging

Buyer is responsible for return shipping costs

Items must be unused and undamaged

If the returned item arrives not in original condition, the buyer is responsible for any loss in value

Digital downloads cannot be returned

Because inbound customs fees on returns can be extremely high, we cannot accept returns on international orders

Refund Processing

Once your return is received and inspected, we’ll issue a refund to your original payment method (minus shipping).
Please note: bank or credit card processing times may vary.

Non-Returnable Items

International orders

Digital downloads

Custom or personalized items

Items damaged by the buyer after delivery

Damaged Items

If your order arrives damaged, please contact us right away with clear photos of the item and packaging. We’ll work with you to find the best solution.

Need Help?

Email: info@minimercantileco.com